ABSTRACT
EVALUATION OF MINIMUM STANDARD PHARMACY
SERVICE
IN INSTALLATION PHARMACY of RSUD Dr.
ISKAK
TULUNGAGUNG
Standard of pharmacy service
minimized include a waiting time service of drug, no occurence of mistake
giving of drug, Customer satisfaction, and giving prescription is based on
formularium. Evaluation of Standard of minimum pharmacy service is aimed to
Evaluate Standard of minimum service of pharmacy in Pharmacy Installation of RSUD Tulungagung Dr.Iskak
compared with minimum service standard of specified by Minister for Public
Health No.129/MENKES/SK/II/2008 about minimizing standard of pharmacy service
of the hospital.
This research use
observation method, descriptive in prospective. Data collecting is conducted by
observation, interview and questionnaire.
Result of the research shows
that average of waiting time service of
patent medicine in dispensary of taking care of road in April, May, June: 27,94
minute, 28,72 minute, 27,70 minute. average of waiting time service of patent
medicine in dispensary taking care of lodge in April, May, June: 25,12 minute,
35,37 minute, 37,96 minute. Average of waiting time service of drug ingredient
in dispensary of taking care of road in April, May, June: 48,53 minute, 49,44 minute
47,01 minute. Average of waiting time service of drug ingredient in dispensary
of taking care of lodge: 49,25 minute, 34,15 minute, 37,5 minute. Percentage of
occurence of mistake of giving drug in dispensary of taking care of road during
3 months is not occured, in dispensary of taking care of lodge in April is not
occured, in May 0,011% and June is not occured. Percentage of customer
satisfaction in dispensary of taking care of road in April, May, June: 100%.
Percentage of customer satisfaction in dispensary of taking care of lodge in
April, May, June: 100%. Percentage of giving prescription is based on formularium
in April, May, June: 99,61%, 99,80%, 99,29%.
Conclusion of this research
that waiting time service of patent medicine in dispensary of taking care of
road appropriate of standard, in dispensary of taking care of lodge only in April appropriate of standard.
Waiting time service of ingredient drug appropriate of standard. No occurance
of mistake of giving of drug in dispensary of taking care of road appropriate
of standard and in dispensary of taking care of lodge in May is not appropriate
of standard yet. Customer Satisfaction is appropriate of standard. And
prescribing as according to formularium is not
appropriate of standard yet.
Keyword : Waiting Time, Mistake, Satisfaction, Formularium, SPM
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